Shipping Policy
Conscious Creators ships from New Zealand and sends orders worldwide.
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Shipping costs are calculated at checkout based on your location, the size of your order, and the shipping service selected.
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Processing time
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Orders are usually packed carefully and dispatched within 1 business day after payment is received.
During busy periods, weekends, public holidays, or launches, dispatch may take longer. If there is a significant delay, you will be contacted by email.
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Shipping methods
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New Zealand orders are sent by tracked overnight courier.
International orders are sent with tracked services.
Available shipping options and estimated delivery timeframes are shown at checkout.
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Delivery estimates
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Delivery timeframes are estimates only and are not guaranteed.
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Delays can happen due to customs processing, weather, courier issues, public holidays, or other factors outside reasonable control.
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Tracking
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All orders are sent with tracking.
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Tracking details will be provided once your order has been dispatched.
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If you have not received tracking details within a reasonable time after dispatch, please get in touch.
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Incorrect addresses
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Please make sure your shipping address is complete and correct at checkout.
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Conscious Creators is not responsible for delays or extra costs caused by an incorrect or incomplete address entered by the customer.
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If a parcel is returned due to an incorrect or incomplete address, additional shipping charges may apply before it can be sent again.
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International orders and customs
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International orders may be subject to customs duties, import taxes, handling fees, or other charges set by the destination country.
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These charges are the responsibility of the customer.
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Lost, delayed, or damaged parcels
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If your parcel arrives damaged, is significantly delayed, or appears to be lost, contact Conscious Creators as soon as possible with your order number and any relevant details.
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If Conscious Creators arranged the delivery, the issue will be followed up with the carrier and handled in line with your rights under New Zealand consumer law.
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Faulty or incorrect items
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If your order arrives damaged, faulty, or incorrect, contact Conscious Creators as soon as possible with clear photos of the item and packaging where relevant.
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Where required under New Zealand consumer law, an appropriate remedy will be provided.
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Returns and return shipping
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Change of mind returns are handled under the Returns Policy.
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If an item is faulty and needs to be returned, reasonable return shipping costs will be covered or reimbursed where required by law.
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Contact
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If you have any shipping related questions, contact:
Conscious Creators
Email: consciouscreatorsnz@gmail.com
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